Mobile website: Why 67% of customers dropped off on phones

Most visits are mobile — and a slow, cluttered site quietly kills conversions. What to fix first.

Analytics showed solid traffic. Mobile conversions still tanked. Session replay showed the classics: CTA outside the thumb zone, slow LCP, a cramped form and horizontal scroll.

Quick wins

1. LCP and fonts under control 2. CTA visible without a scroll chase 3. Forms: larger tap targets, correct `inputmode` 4. No content wider than the viewport 5. Sticky bars that don’t cover content

Process

Mobile-first wireframes → lab + field metrics → A/B on critical steps.

Conclusion

“We are responsive” ≠ “it works on a phone”. Measure conversions by device.

At PrometeyLabs we treat mobile as the primary channel — not an afterthought.